A master is someone who has comprehensive knowledge or skill in a subject. In two days attendees learn how to build mastery into the way they do business. This course talks about seven important pillars of a company and shows how to get managers to constantly improve the way they work. The seven pillars are: strategy; product; marketing; people; numbers; processes and customers. The idea is to get attendees working on improving the way his or her company does business and provides a template for how he or she can do that. 70 BY 7 means that a 70 minute meeting is held once per week to discuss one of the 7 pillars of business. Over a period of 7 weeks the group will have discussed all 7 topics. There is a trainer’s pack associated with this course, combined with learner’s notes so that attendees can repeatedly transfer the learning experience to others. We also support participants with an email and phone follow up 3 times following the training course.

$1,750* PER PERSON

Participants learn how to train using the Done! ABC system. It is essential learning for anyone with management responsibilities Our platform for Done! software is created based upon the principles of Training Trainers. Participants learn how to link together Orientation Programs, Job Descriptions, Sequences of Service and SOP's and how to train their employees using this material. Successful participants receive a certificate. There is a digital trainer’s pack associated with this course combined with learner’s notes so that successful participants can go and train the course to their own teams.

$985* PER PERSON

This event is all about how to get things done, both at work and in your personal life. Making lists is a popular way of organizing things that need to be done. During Powering Forward we help you move from making lists to selecting two very important goals that you feel you MUST achieve, and then share a template of how to achieve these two goals. Powering Forward helps attendees rediscover what is most important to them and shows them how to achieve it.

$11,750*

Fun, exciting and an instant revenue multiplier. Once your team have implemented Done! and they are experts in their restaurant service skills, Upsell Mania comes along and multiplies your revenue overnight. No matter where you are at, this happy program lasts exactly 30 days and instantly adds no less than $5,000 of additional revenue to your bottom line, or you don’t pay us! It is hospitality training at its best. There are charts and visuals that go along with the course that ensure you track your restaurant revenue growth and help you recognize your top sellers and celebrate your restaurant's success. There is a trainer’s pack associated with all of Done! courses, combined with learner’s notes so that you can repeatedly transfer the learning experience to your team.

$950* PER PERSON

Course Overview: Instant business growth is achievable with the right knowledge. Course Content: Growing the business through Revenue Management is one of the best ways to grow your business. Understanding the importance of yield management and the potential lost by low cost bookings Who should attend General Managers, Marketing Directors, Rooms Division and Reservations Benefits of Attending Learn how to stand back from your own operation and see it from a different perspective. Discover how tiny changes can deliver massive improvements to the profitability of your business Get the presentations, handouts and all course material in an online format for sharing with your team members Master Trainer:Joumana Aoun

USD $1,850 PER PERSON

We assist in "shooting" Sequence of Service videos for uploading to Done! For many operations they do not have the time to dedicate to creating the material required to ensure excellent training so we assist in bringing this material to life. Our team will guide you as you shoot the videos and ensure that you get them uploaded and useful. Done! Team

USD $ 950 FOR FULL DAY USING BASIC EQUIPMENT USD $ 2,250 FOR FULL DAY WITH 3 CAMERAS AND PROFESSIONAL EDITING PROFESSIONAL ACTORS ARE AVAILABLE, PLEASE ASK US FOR A QUOTE.

Course Overview: Build amazing confidence for your sales people for every sales meeting. Course Content: Help your team understand that a sales meeting is all about building a great and lasting relationship and NOT about selling a product. Learn our 9 step process for managing a powerful sales meeting and ensuring that you always walk away with a positive result. Who should attend: Every person who attends meetings where a sales transaction takes place. Benefits of Attending: Understand the 9 step process. Play the long game. Learn the exact actions and activities to do at each step. Discover the bits that make a sales meeting effective. Know how to effectively follow up to get what you want. Get the presentations, handouts and all course material in an online format for sharing with your team members Sales Trainer:Denise Khoury Hanna

USD $1,587 PER PERSON

Course Overview: This half day program will turn your people into experts when it comes to dealing with a customer and keeping a long term relationship with them. Straight to the point, it will make them go through the entire process of taking care of customers and knowing your customers' needs. Course Content: Peace of mind; Improved customer relation skills; increased employee and customer happiness; improved customer loyalty; practical process for before, during and after the sale. Who should attend: Experts in the hospitality field with more than 5 years of operations experience, and whose daily job is to interact with customers and take care of them. It can range from a waiter to a manager and to owners. Benefits of Attending: 1-Become a man of the people 2-Change the way of thinking of your people 3-Make them grow and change their perceptions 4-Certified OCR experts 5-Improve profitability Get the presentations, handouts and all course material in an online format for sharing with your team members Hospitality Trainer:Christian Ghosn

USD $1,387 PER PERSON FOR A HALF DAY OF TRAINING

It is a 2 Days Program with extensive role-play, exercises and discussions, during which all members of an organization will benefit from a fully interactive and thought provoking workshop. This training provides the learner with a range of tools and techniques to improve confidence and build self-esteem. It also enables learners to raise their self-awareness and self-management whilst taking into account the culture and environment in which they operate. Participants will leave with a solid baggage on how to handle situations and people with appropriate assertiveness and confidence, manage the negative emotions that undermine confidence, use a range of tools and techniques to be more assertive and confident, improve cooperation from others to raise work place performance and enhance the use of personal behavior to effect and influence the behavior of others

USD $975 PER PARTICIPANT FOR 2 FULL DAYS OF TRAINING

Where a number of people are working together there will usually be some conflict – it is almost impossible to avoid it completely. The important thing is to be able to understand the true causes of any conflict and to have the skill to manage it constructively (for the benefit of the business) while maintaining positive relationships with everyone involved. Conflict Management helps participants to communicate with the right people in the right way, identify and adapt their style to different types of people by learning about other people’s interpersonal styles and see themselves as others see them and diffuse a situation efficiently and effectively. By the end of this workshop, people will learn how to:

USD $1,460 PER PERSON FOR 1 FULL DAY OF TRAINING

This program is ideal for people from any business function who are looking to develop their interpersonal skills and achieve greater business success. It is also designed for those being developed for executive responsibilities and is particularly appropriate for people who do not have staff reporting directly to them but do have to work with, and through, others. Working with and through other people is critical for business success; these can be your peers, your direct reports, your boss and other senior managers, or people who are external to your organization. This dynamic program will help you build on your skills in developing relationships, making decisions and achieving results. You'll learn how to interact with other people to improve cooperation, reduce conflict, maximize everyone’s productivity and achieve increased personal effectiveness.

USD 1,250 PER PARTICIPANT FOR 2 FULL DAYS OF TRAINING

This course is designed for directors and senior managers with leadership responsibilities. Other senior executives who contribute to the strategic management of their organizations, or those who are about to be promoted to such positions, will also benefit from attending this course. The higher you go in an organization, the more important the people aspects of your job become. But people issues don’t become easier as people become more senior. This, coupled with the unrelenting pace of change in today’s business environment, means you need to direct and motivate your senior staff to enable them to cope and thrive on change. You’ll analyze where your business is now and how to move it on to where you want it to be in the future. Through psychometric analysis, self-assessment and 360º questionnaires completed by your team, colleagues or management before the program, you’ll receive constructive feedback, enabling you to raise your awareness and plan your future development. You’ll leave equipped to play a major leadership role in your organization.

USD $1,950 PER PARTICIPANT FOR 3 FULL DAYS OF TRAINING

As pressure to work faster and more effectively increases, so it becomes vital to hone your decision making skills. You’ll leave this seminar with clear and effective strategies which can be applied to all decisions and challenges you face. This One Day session will help you clearly identify your objectives, collect, analyze and interpret information, think creatively, generate options and potential solutions, present your recommendations persuasively and implement your decisions.

USD $1,420 PER PARTICIPANT FOR 1 FULL DAY OF TRAINING

The program is designed for experienced, newly appointed or potential sales managers, as well as those who require a broad appreciation of strategic sales management. As a strategic sales manager responsible for setting the strategy, culture, structure, roles and results required from the sales function within your organization, you must possess a variety of knowledge, skills and competencies. You need to be a strong leader, responsive motivator, efficient organizer, accurate forecaster, numerate budgeter, inspired speaker and a successful salesperson! Your organization’s sales team is a powerful entity. It is the face of your business, able to make or break customer relationships and business reputations. Your sales managers and sales team need to be focused, directed, energized and motivated. This highly practical program gives a wealth of ideas for achieving success within the sales function. The program is ideal for both the development of your sales team and your business with specific emphasis on the key skills of personnel development including coaching, counseling and motivation whilst also covering strategic business development, market strategy, recruitment and financial understanding including the critical area of budgeting. This challenging course will help you develop exceptional all round business skills and help you move from sales manager to inspirational sales leader.

USD $39,498 For 3 FULL DAYS OF TRAINING

This is a series of 12 sessions that has been developed for people who are in a management role in the hospitality and service industry. The first four sessions are about thinking, change management, influence and leadership. The other eight sessions are about finance, sales skills, motivation, delegation, hiring, evaluating team members, service improvement techniques and the importance of details. These sessions may be scheduled over 12 weeks, 6 weeks or 2 full days. A digital copy of all the slides and notes that are shared during the sessions are provided to participants for personal use.

$7,599 Per Person (Minimum of 10 particpants)

*We recommend that participants in this course also attend our Training Trainers Program, and we have a special offer of $9,450 per person for the combined package.

ONLINE TRAINING SERIES $1,750

This three day course is designed to teach participants how to train large groups and how to speak in public. Participants learn how to create and give a seminar; how to create slides and presentation material; how to speak to groups; how to use music and how to maintain the interest of an audience while presenting. Each participant delivers a seminar as part of the course. There is a digital trainer’s pack associated with this course, combined with learner’s notes. Done! trainers will be pleased to observe and critique a graduating participants' live seminar

$39,498 Three Full Days

MASTER SALESMAN 55% of communication is in the body 38% of communication is in the sound of the voice 7% of communication is in what we say. The brain functions first by reading bodies, and listening to sounds, it is incredibly fast and accurate, then the body decodes the words. The Master Salesman training focuses on learning how to control and manage your body movements in a way that is non-threatening and actually inviting to customers. It then focuses on the sound of what we say when we speak to customers and finally, it then concentrates on the words we use. Through this highly interactive learning process, that embraces neurolinguistic learning programming, sophisticated embedded commands and the use of disruptions to the mind, a good salesperson can increase their average check instantly by 10%. The base of the concept is BE NICE. When we are nice to others, we do not process them, we concentrate on their needs and providing for their needs, and they are pleased. The pleasure results in three key outcomes. Happy customers return Happy customers spend more Happy customers bring their friends with them This is the Master Salesman. If this program is supported by an outlet manager and followed up by a restaurant sales initiative, it always succeeds in growing the business.

$29,500 Full Day Training

One of the primary keys to a great organization is to have a fully agreed upon Authority Matrix in place. This process documents exactly who can take what decision, who approves, who should know and who should be aware. When an organization implements an authority matrix communication improves, the business speeds up, trust grows and powerful results follow. Our team help you create your processes and decisions and produce an Authority Matrix that creates peace and structure

$29,500 Full Day Seminar