Terms and Conditions

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern access to and use of the website and services provided by DONE MENAT FZCO, a company registered in Dubai Silicon Oasis Free Zone, United Arab Emirates (“DONE”, “we”, “our”, or “us”).

By accessing or using our platform, website, or services, you agree to be bound by these Terms.

If you do not agree, you must not use our services. You confirm that you:

• Are at least 18 years of age
• Have authority to act on behalf of your organisation (if applicable)

2. NATURE OF SERVICES

DONE provides:

• A cloud-based Software-as-a-Service (SaaS) platform
• White-labelled online learning academies
• Dedicated branded mobile applications (iOS and Android)
• Training infrastructure, content systems, and reporting tools

DONE is a technology provider, not a training operator or employer.

3. ACCOUNTS AND ACCESS

You are responsible for:

• Maintaining the confidentiality of login credentials
• All activity conducted under your account

DONE may:

• Suspend or terminate access at its discretion
• Restrict access to any part of the platform

4. SUBSCRIPTIONS, BILLING & RENEWAL

Services are provided under annual or monthly subscription agreements.

• Subscriptions renew automatically unless cancelled in writing
• Fees are payable in advance
• Non-payment may result in suspension

Termination & Expiry:

Access continues only until the end of the paid billing period. No pro-rata refunds unless agreed in writing.

5. SERVICE CONTINUITY

If DONE ceases to provide services, clients will continue to have access for the remainder of their active paid subscription period.

DONE is not required to extend services beyond the paid term or transfer ownership.

6. WHITE-LABELLED APPLICATIONS

Applications are licensed, not sold. All underlying technology remains the property of DONE.

Upon termination, application access may be withdrawn.

7. INTELLECTUAL PROPERTY

DONE retains ownership of the platform technology, software, and infrastructure.

Clients retain ownership of their content and grant DONE a limited license to host, process, and display it.

8. ACCEPTABLE USE

You must not use the platform unlawfully, attempt to hack, reverse engineer, introduce malware, or scrape content without consent.

9. DATA SECURITY & CYBER RISK

DONE implements reasonable security measures but does not guarantee protection against all cyber threats.

DONE shall not be liable for data breaches, loss, or unauthorized access. Clients are responsible for their own backups.

10. SERVICE AVAILABILITY

DONE aims for continuous service but does not guarantee uninterrupted or error-free operation.

11. NO WARRANTIES

Services are provided “as is” without any warranties. DONE does not guarantee business results or training outcomes.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, DONE’s total liability is limited to the amount paid by the client in the 12 months preceding the claim.

DONE shall not be liable for indirect, consequential, or loss of profits.

13. INDEMNITY

You agree to indemnify DONE against claims arising from your misuse of the platform or breach of these Terms.

14. TERMINATION

DONE may suspend or terminate access for breach, non-payment, or at its discretion.

15. DATA RETENTION

Upon termination, data may be retained for a limited period at DONE’s discretion.

16. FORCE MAJEURE

DONE shall not be liable for failure due to events beyond its control (natural disasters, war, government action, etc.).

17. VARIATION

DONE may update these Terms at any time. Continued use constitutes acceptance of the updated Terms.

18. ASSIGNMENT

DONE may assign its rights without notice. You may not assign your rights without written consent.

19. SEVERABILITY

If any provision is unenforceable, the remainder remains valid.

20. GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates. Disputes fall under the jurisdiction of the courts of Dubai.

21. COMPANY DETAILS

Legal Entity: DONE MENAT FZCO

Registration: DSO-FZCO-6511

Address: Dubai Silicon Oasis, DDP, Building A2, Dubai, UAE

Email: info@done.fyi