Free:

Cut Turnover by 25–40%, Create Bulletproof Standards

Deliver Perfect Service Every Shift

The 137-Page Ultimate Guide to Building Your Own Restaurant or Hotel Academy

by Mark A.J. Dickinson
Founder of Done.fyi & 40-year hospitality veteran

  • Proven frameworks used by 10,000+ hospitality staff
  • From a 40-year veteran who built Done.fyi
  • Includes real checklists, templates, and rollout plans

Everything you need to create consistent standards, cut turnover,
and deliver perfect service every shift — step-by-step, no fluff.

Here’s a free copy of the book - just for you!

(Already downloaded by 79 restaurant & hotel owners this year)


Owner Management Other

A genuine story from one of our clients, GHIA Holding!

I’m writing to express my appreciation for the outstanding training you delivered to our team — and more importantly, to share the impressive results we witnessed immediately afterward.

The training had a powerful effect on both the mindset and performance of our staff. Within days, we saw a clear improvement in how waiters interacted with guests:

  • They became more confident and proactive in their approach.
  • Upselling techniques were applied naturally and professionally.
  • Guest engagement improved significantly — leading to more personalized service.

As a direct result:

  • Sales increased notably across the outlets.
  • Average check size improved.
  • Guest satisfaction rose, with many customers praising the waiters for their genuine recommendations and knowledge of the menu.

Perhaps the most rewarding part was the pride our staff felt in themselves. They were energized by the success and motivated to keep improving.

GHIA Holding - Multi-brand, multi-location hospitality group