Here’s a free copy of the book - just for you!
(Already downloaded by 79 restaurant & hotel owners this year)
Owner Management Other
by Mark A.J. Dickinson
Founder of Done.fyi & 40-year hospitality veteran
Everything you need to create consistent standards, cut turnover,
and deliver perfect service every shift — step-by-step, no fluff.
(Already downloaded by 79 restaurant & hotel owners this year)
I’m writing to express my appreciation for the outstanding training you delivered to our team — and more importantly, to share the impressive results we witnessed immediately afterward.
The training had a powerful effect on both the mindset and performance of our staff. Within days, we saw a clear improvement in how waiters interacted with guests:
As a direct result:
Perhaps the most rewarding part was the pride our staff felt in themselves. They were energized by the success and motivated to keep improving.
GHIA Holding - Multi-brand, multi-location hospitality group