Terms and Conditions

DONE MENAT FZCO
Terms and Conditions
Effective Date: 4 May 2026

1. INTRODUCTION AND ACCEPTANCE

These Terms and Conditions ("Terms") constitute a legally binding agreement between DONE MENAT FZCO, a company incorporated in Dubai Silicon Oasis Free Zone, United Arab Emirates (registration number DSO-FZCO-6511), having its registered address at Dubai Silicon Oasis, DDP, Building A2, Dubai, UAE ("DONE", "we", "our", or "us"), and the individual or legal entity accessing or using the platform, website, or services ("Client", "you", or "your").

By accessing the platform at www.done.fyi, downloading any associated application, or executing any order form, subscription agreement, or statement of work that references these Terms, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree, you must immediately cease all use of the platform and services.

You represent and warrant that:

• You are at least 18 years of age;
• You have full legal capacity and authority to enter into this agreement;
• Where acting on behalf of a legal entity, you have authority to bind that entity to these Terms; and
• Your use of the platform will at all times comply with applicable law.

These Terms, together with any executed order form, the Privacy Policy, the Data Processing Addendum, and any service-specific schedules, constitute the entire agreement between the parties and supersede all prior representations, negotiations, understandings, and agreements relating to the subject matter hereof.

2. NATURE OF SERVICES AND TECHNOLOGY PROVIDER STATUS

DONE provides the following software-as-a-service ("SaaS") solutions:

• A cloud-based online learning management platform accessible via web browser and mobile applications;
• White-labelled online learning academies deployable under the Client's own brand identity;
• Dedicated branded mobile applications for iOS and Android operating systems;
• Training content infrastructure, course delivery systems, assessment tools, and reporting dashboards;
• Team performance management and learning analytics tools.

DONE is exclusively a technology infrastructure and platform provider. DONE is not a training operator, staffing agency, employer, educational institution, or regulated professional services provider. DONE makes no representations regarding the suitability, completeness, accuracy, or fitness for purpose of any training content created, uploaded, or managed by the Client within the platform. All training content, learning materials, and academy operations are the sole responsibility of the Client.

Nothing in these Terms shall be construed as creating a partnership, joint venture, employment relationship, franchise, or agency between the parties.

3. CONFIDENTIALITY AND NON-DISCLOSURE

3.1 Definition of Confidential Information

"Confidential Information" means all non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party"), whether orally, in writing, or by any other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation: business plans, financial data, technical architecture, product roadmaps, pricing, client lists, personnel information, platform credentials, proprietary methodologies, and any data processed through the platform.

3.2 Obligations

Each party agrees to: (a) hold the other party's Confidential Information in strict confidence using no less than the same degree of care it uses for its own confidential information, but in no event less than reasonable care; (b) not disclose Confidential Information to any third party without prior written consent; (c) use Confidential Information solely for the purposes of performing obligations or exercising rights under these Terms; and (d) limit access to Confidential Information to those employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations no less protective than those set forth herein.

3.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known by the Receiving Party without restriction prior to disclosure; (c) is independently developed by the Receiving Party without reference to the Confidential Information; or (d) is required to be disclosed by applicable law, regulation, or court order, provided the Receiving Party gives the Disclosing Party prompt written notice and cooperates in seeking a protective order.

3.4 Duration

Confidentiality obligations survive termination or expiry of these Terms for a period of five (5) years. With respect to trade secrets, obligations continue for so long as the information qualifies as a trade secret under applicable law.

3.5 Incorporation of NDA

These confidentiality provisions constitute the parties' complete non-disclosure agreement and are intended to satisfy any requirement for a separate non-disclosure agreement. No additional NDA shall be required during or after the commercial relationship.

3.6 Injunctive Relief

The parties acknowledge that breach of this clause would cause irreparable harm for which monetary damages would be an inadequate remedy, and that DONE shall be entitled to seek injunctive or other equitable relief without the requirement of posting bond or other security.

4. ACCOUNTS, ACCESS, AND SECURITY

4.1 Account Registration. To access the platform, the Client must register an account and provide accurate, current, and complete information. The Client is solely responsible for maintaining the accuracy of account information.

4.2 Credentials. The Client is solely and entirely responsible for: (a) maintaining the confidentiality of all login credentials associated with its account; (b) restricting access to authorised users only; (c) all activity conducted under its account, whether authorised or not; and (d) promptly notifying DONE at info@done.fyi upon discovering any actual or suspected unauthorised access.

4.3 Account Security. The Client shall implement reasonable security measures to prevent unauthorised access to the platform, including enforcing strong password policies and promptly deactivating credentials of departing personnel.

4.4 DONE's Rights. DONE reserves the right to suspend or terminate access to the platform, with or without notice, if DONE reasonably suspects: (a) a security threat or breach; (b) misuse of the platform; (c) non-payment of fees; or (d) breach of these Terms.

5. SUBSCRIPTIONS, FEES, BILLING, AND PAYMENT

5.1 Subscription Plans. Services are provided under annual or monthly subscription plans as specified in the applicable order form or pricing schedule. All subscription fees are payable in advance.

5.2 Automatic Renewal. Unless the Client provides written notice of non-renewal to DONE at info@done.fyi not less than thirty (30) days before the end of the then-current subscription period, all subscriptions will automatically renew for successive periods of the same duration at the then-prevailing subscription rate.

5.3 Payment Terms. All fees are due and payable as specified in the applicable order form or invoice. DONE reserves the right to charge interest on overdue amounts at the rate of one and a half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower.

5.4 Suspension for Non-Payment. If any undisputed amount remains unpaid for more than fourteen (14) days after its due date, DONE may, without liability, suspend access to the platform until all outstanding amounts are paid in full.

5.5 Taxes. All fees are exclusive of applicable taxes, levies, and duties. The Client is responsible for all such taxes, including VAT, where applicable under UAE law or any other applicable jurisdiction.

5.6 Fee Adjustments. DONE reserves the right to adjust subscription fees upon renewal. DONE will provide not less than sixty (60) days' prior written notice of any fee increase before such increase takes effect.

6. REFUND POLICY

6.1 General No-Refund Policy. All subscription fees paid to DONE are non-refundable. Once a subscription licence has been activated, no refund will be issued for any unused portion of the subscription period, including in cases of early cancellation, non-use, dissatisfaction, or change of business circumstances.

6.2 No Entitlement. The Client expressly acknowledges and agrees that it has no entitlement to any refund of subscription fees paid. Payment of subscription fees constitutes final and irrevocable acceptance of the service.

6.3 Exceptional Circumstances. Notwithstanding the foregoing, in the event that DONE has materially and persistently failed to deliver the core platform functionality for a continuous period exceeding thirty (30) days due solely to DONE's direct fault, and DONE has been provided written notice and a reasonable opportunity to cure, the parties may negotiate in good faith a credit or partial refund at DONE's sole discretion. Any such credit or refund shall be subject to a written agreement between the parties and shall not be interpreted as a waiver of DONE's general no-refund policy.

6.4 Dispute of Charges. Any request relating to a billing error must be submitted in writing to info@done.fyi within thirty (30) days of the relevant invoice date. Disputes not raised within this period are waived.

7. SERVICE CONTINUITY AND CONTINUITY OBLIGATIONS

7.1 Continuity on Cessation. In the event DONE ceases to provide the service or undergoes dissolution, administration, or insolvency proceedings, Clients who have active paid subscriptions will retain access to the platform for the remainder of their current paid billing period. DONE is not obligated to extend services beyond the paid term or to transfer platform ownership to any Client.

7.2 Data Export. Upon written request made not less than thirty (30) days before termination or expiry of a subscription, DONE will facilitate a reasonable mechanism for the Client to export its data in a standard format, subject to technical feasibility and at DONE's then-current professional services rates where applicable.

8. SERVICE LEVEL AGREEMENT

8.1 Target Uptime. DONE targets a platform availability of ninety-nine point five percent (99.5%) measured on a rolling monthly basis, excluding Scheduled Maintenance and Excluded Events as defined below ("Uptime Target").

8.2 Scheduled Maintenance. DONE may take the platform offline for scheduled maintenance during low-traffic periods. DONE will use reasonable endeavours to provide not less than forty-eight (48) hours' advance notice of scheduled maintenance via the platform or by email. Scheduled maintenance does not count against the Uptime Target.

8.3 Excluded Events. Downtime caused by any of the following shall not count against the Uptime Target: (a) Client-side infrastructure, network, hardware, or software failures; (b) third-party service provider outages beyond DONE's reasonable control; (c) force majeure events as defined in Clause 19; (d) actions of the Client or its users; or (e) security incidents requiring emergency remediation.

8.4 Service Credits. In the event platform availability falls below the Uptime Target in any calendar month, the Client's sole and exclusive remedy shall be a service credit calculated as follows:

• Availability between 98.0% and 99.4%: credit of five percent (5%) of the monthly fee;
• Availability between 95.0% and 97.9%: credit of ten percent (10%) of the monthly fee;
• Availability below 95.0%: credit of twenty percent (20%) of the monthly fee.

Service credits must be claimed in writing within thirty (30) days of the end of the affected month and will be applied as credits against future invoices. Service credits are not transferable and have no cash value. Service credits represent the Client's sole and exclusive remedy for service unavailability and do not constitute an admission of fault.

8.5 Support. DONE provides support during standard UAE business hours (Sunday to Thursday, 09:00–18:00 GST) via email at info@done.fyi. DONE targets an initial response within one (1) business day for standard issues and within four (4) business hours for issues causing complete platform inaccessibility.

9. WHITE-LABELLED APPLICATIONS

9.1 Licence Grant. White-labelled applications are licensed, not sold. DONE grants the Client a limited, non-exclusive, non-transferable, revocable licence to use the DONE platform infrastructure under the Client's brand identity during the subscription term.

9.2 Ownership. All underlying platform technology, software, code, systems architecture, and infrastructure remain the exclusive intellectual property of DONE. Nothing in the white-label arrangement transfers any ownership rights in the platform to the Client.

9.3 Termination of Access. Upon expiry or termination of the subscription, the Client's white-labelled application access will be withdrawn. The Client is responsible for communicating any such transition to its end users.

9.4 End Users. The Client is solely responsible for: (a) all acts and omissions of its end users; (b) obtaining all necessary consents from end users for data processing; (c) providing end users with appropriate privacy notices; and (d) ensuring end users comply with applicable law.

10. INTELLECTUAL PROPERTY

10.1 DONE IP. DONE exclusively owns all right, title, and interest in and to the platform, software, source code, algorithms, user interfaces, trademarks, logos, and all related intellectual property rights ("DONE IP"). No rights in DONE IP are granted to the Client except as expressly set out in these Terms.

10.2 Client Content. The Client retains all right, title, and interest in any training content, materials, data, and information uploaded or created by the Client within the platform ("Client Content"). The Client grants DONE a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, display, and transmit Client Content solely as necessary to provide the services.

10.3 Feedback. If the Client provides DONE with any feedback, suggestions, or recommendations regarding the platform, DONE may use such feedback without restriction and without obligation to the Client.

10.4 No Reverse Engineering. The Client shall not, and shall ensure its users do not: decompile, reverse engineer, disassemble, or attempt to derive the source code of the platform; copy or reproduce the platform or any part thereof; or create derivative works based on the platform.

11. ACCEPTABLE USE POLICY

11.1 Permitted Use. The Client may use the platform solely for its own internal business purposes in accordance with these Terms.

11.2 Prohibited Activities. The Client shall not use the platform to:

• Violate any applicable law, regulation, or third-party rights;
• Transmit any content that is unlawful, defamatory, obscene, discriminatory, threatening, or otherwise objectionable;
• Attempt to gain unauthorised access to any system, network, or data;
• Introduce malware, viruses, trojan horses, ransomware, or any malicious code;
• Conduct scraping, automated data harvesting, or systematic extraction of platform data without written consent;
• Resell, sublicence, or otherwise commercialise access to the platform without DONE's prior written consent;
• Use the platform for any purpose that competes with DONE's business;
• Circumvent, disable, or interfere with security or access control features.

11.3 Client Responsibility. The Client is solely responsible for all content uploaded or transmitted through the platform by the Client or its users and shall indemnify DONE against any claims arising therefrom.

12. DATA PROTECTION AND PRIVACY

12.1 Data Processing. All personal data processed through the platform is governed by DONE's Privacy Policy and Data Processing Addendum, both of which are incorporated into these Terms by reference and form part of the agreement between the parties.

12.2 Controller Responsibility. The Client is the Data Controller of all personal data within its academy or white-labelled application. The Client is solely responsible for ensuring it has a lawful basis for processing personal data, for obtaining all necessary user consents, and for providing appropriate privacy notices to its end users.

12.3 DONE as Processor. DONE processes personal data within Client academies solely as a Data Processor acting on the Client's documented instructions. DONE does not process such data for its own independent purposes.

13. CYBERSECURITY AND DATA SECURITY

13.1 DONE Security Measures. DONE implements commercially reasonable technical and organisational security measures appropriate to the risk, including access controls, encryption in transit, infrastructure monitoring, and incident response procedures.

13.2 No Absolute Guarantee. No security system is impenetrable. DONE does not guarantee that the platform is free from vulnerabilities, breaches, or unauthorised access. The Client acknowledges and accepts this inherent risk.

13.3 Client Obligations. The Client is responsible for: (a) maintaining its own endpoint security; (b) managing user access credentials; (c) performing its own data backups where critical data is concerned; and (d) promptly notifying DONE of any security incidents affecting the Client's systems that may impact the platform.

13.4 DONE Liability. To the fullest extent permitted by law, DONE shall not be liable for data breaches, data loss, or unauthorised access resulting from: (a) Client-side security failures; (b) Client's failure to implement recommended security practices; (c) acts of third-party threat actors beyond DONE's reasonable control; or (d) force majeure events.

14. WARRANTIES, DISCLAIMERS, AND "AS IS" PROVISION

14.1 Platform Provision. DONE warrants that it has the right to grant the licences provided under these Terms and will use commercially reasonable efforts to deliver the platform substantially as described.

14.2 DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. DONE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

14.3 Business Results. DONE makes no representation or warranty that the platform will meet the Client's specific business requirements, achieve particular training outcomes, improve employee performance, or generate any business result. Training outcomes depend entirely on the Client's content, delivery, and personnel.

14.4 Third-Party Integrations. DONE makes no warranties regarding any third-party services, tools, or integrations that the Client may connect to or use in conjunction with the platform.

15. LIMITATION OF LIABILITY

15.1 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DONE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CLIENT TO DONE IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.2 Exclusion of Consequential Loss. IN NO EVENT SHALL DONE BE LIABLE FOR: (a) LOSS OF PROFITS OR REVENUE; (b) LOSS OF BUSINESS OR CONTRACTS; (c) LOSS OF ANTICIPATED SAVINGS; (d) LOSS OF GOODWILL OR REPUTATION; (e) LOSS OF DATA (BEYOND REASONABLE RECOVERY COSTS); (f) BUSINESS INTERRUPTION LOSSES; OR (g) ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, EVEN IF DONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.3 Essential Basis. The parties acknowledge that these limitations reflect a reasonable allocation of risk and are an essential basis of the bargain between them. DONE would not have entered into these Terms without these limitations.

15.4 Multiple Claims. The liability cap applies to all claims in aggregate, not individually. Multiple claims do not increase the cap.

15.5 Exceptions. Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by DONE's gross negligence or wilful misconduct; or (b) fraud or fraudulent misrepresentation. These exceptions are narrow and do not expand DONE's liability beyond their express scope.

16. INDEMNIFICATION

16.1 Client Indemnity. The Client shall defend, indemnify, and hold harmless DONE and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• The Client's breach of these Terms or any applicable law or regulation;
• Client Content or the Client's training materials;
• Claims by the Client's end users or employees relating to the Client's academy or platform use;
• The Client's infringement of any third-party intellectual property rights;
• Data breaches, regulatory investigations, or penalties arising from the Client's failure to comply with applicable data protection law; or
• Any act or omission of the Client or its users in connection with the platform.

16.2 Indemnification Procedure. DONE will: (a) promptly notify the Client of any claim; (b) give the Client sole control of the defence and settlement; and (c) provide reasonable cooperation at the Client's expense. DONE reserves the right to participate in its defence with counsel of its own choosing at its own expense.

17. TERM AND TERMINATION

17.1 Term. These Terms commence on the date the Client first accesses the platform or executes an order form and continue for the duration of the subscription unless earlier terminated.

17.2 Termination for Breach. Either party may terminate these Terms immediately by written notice if: (a) the other party commits a material breach and, where remediable, fails to remedy it within thirty (30) days of receiving written notice; or (b) the other party becomes insolvent, enters administration or receivership, makes an assignment for the benefit of creditors, or is subject to winding-up proceedings.

17.3 Termination for Non-Payment. DONE may terminate access immediately and without further notice if undisputed fees remain unpaid for more than thirty (30) days after the due date, following a written cure notice.

17.4 DONE Discretionary Termination. DONE reserves the right to terminate or suspend access immediately and without liability for: (a) misuse of the platform; (b) conduct that DONE reasonably believes exposes DONE to legal, reputational, or regulatory risk; or (c) breach of the Acceptable Use Policy.

17.5 Effect of Termination. Upon termination: (a) all licences granted to the Client immediately cease; (b) outstanding fees become immediately due and payable; (c) Client Content will remain accessible for thirty (30) days post-termination for data export purposes, after which it may be deleted; and (d) clauses intended to survive (including Clauses 3, 10, 15, 16, 18, 20, 22, and 23) will remain in full force.

18. DATA RETENTION

18.1 Retention Schedule. DONE retains personal data and Client data in accordance with the following schedule, measured from the date of termination or expiry of the subscription:

• Account and profile data: ninety (90) days post-termination, after which it is deleted or anonymised;
• Learning activity and completion records: ninety (90) days post-termination;
• User-generated content within academies: ninety (90) days post-termination;
• Financial and billing records: seven (7) years from the date of the relevant transaction (as required by UAE tax and commercial law);
• Correspondence and support records: three (3) years from the date of last communication;
• Security and access logs: twelve (12) months on a rolling basis.

18.2 Early Deletion. The Client may request deletion of its data before the expiry of the above retention periods by submitting a written request to info@done.fyi. DONE will action such requests within thirty (30) days, subject to any legal obligations requiring retention.

18.3 Anonymised Data. DONE may retain anonymised, aggregated, non-personally identifiable data derived from platform usage for product improvement and statistical purposes without limitation.

19. FORCE MAJEURE

19.1 No Liability. Neither party shall be liable to the other for any failure or delay in performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond the affected party's reasonable control, including but not limited to: acts of God, natural disasters, earthquake, flood, storm, fire, epidemic or pandemic, war, armed conflict, terrorism, riot, civil unrest, acts of government or regulatory authority, changes in law, national or regional emergencies, sabotage, strikes or labour disputes not involving the affected party's own employees, power outages, or failure of internet infrastructure providers.

19.2 Notification. The affected party shall notify the other in writing as soon as reasonably practicable after becoming aware of a force majeure event. If a force majeure event persists for more than sixty (60) consecutive days, either party may terminate the agreement by written notice without liability, except for fees already due and paid.

20. TERMS VARIATION AND UPDATES

20.1 Material Changes. DONE may update or amend these Terms at any time. For material changes — meaning changes that materially affect the Client's rights or obligations — DONE will provide not less than thirty (30) days' written notice by email to the registered account email address before the changes take effect.

20.2 Client Exit Right. In the event of a material change, the Client may terminate its subscription by providing written notice to DONE within fourteen (14) days of receiving the change notification. In such case, DONE will provide a pro-rata credit for the unused portion of the prepaid subscription period. This credit represents the Client's sole and exclusive remedy for a material terms change.

20.3 Non-Material Changes. Non-material changes (including typographical corrections, formatting updates, clarifications that do not affect substantive rights, and additions that expand rather than restrict Client rights) take effect upon publication at www.done.fyi.

20.4 Continued Use. Continued use of the platform after the notice period for material changes constitutes irrevocable acceptance of the revised Terms.

21. ASSIGNMENT AND SUBCONTRACTING

21.1 DONE Assignment. DONE may freely assign its rights and obligations under these Terms, including in connection with a merger, acquisition, corporate restructuring, or sale of assets, without prior notice to or consent from the Client. DONE will notify the Client of any such assignment within a reasonable period thereafter.

21.2 Client Assignment. The Client may not assign or transfer any rights or obligations under these Terms without DONE's prior written consent. Any purported assignment without consent is void.

21.3 Subcontracting. DONE may subcontract any obligations under these Terms to third-party service providers, provided DONE remains responsible for the performance of such subcontracted obligations.

22. COOKIES AND TRACKING TECHNOLOGIES

22.1 Cookie Use. DONE uses cookies and similar tracking technologies on its website and platform. Cookies are categorised as follows:

• Essential Cookies: Required for core platform functionality including authentication, session management, and security. These cannot be disabled without rendering the platform non-functional.
• Functional Cookies: Enhance the user experience by remembering preferences such as language and display settings. These are activated only with user consent.
• Analytics Cookies: Used to understand how users interact with the platform and to improve performance. These are activated only with user consent and are not activated before consent is given.
• Marketing Cookies: Used to deliver relevant communications. These are activated only with explicit user consent.

22.2 Consent. Upon first accessing the website or platform, users are presented with a cookie consent banner that allows them to accept all cookies, reject non-essential cookies, or customise their preferences. Analytics and non-essential cookies are not activated before consent is given.

22.3 Cookie Management. Users can modify or withdraw consent at any time via the cookie settings accessible in the platform footer or via browser settings. Withdrawing consent does not affect the lawfulness of prior processing.

22.4 Cookie List. A full list of cookies used by DONE, including their name, purpose, provider, and retention period, is available at www.done.fyi/cookie-policy.

22.5 Third-Party Cookies. DONE is not responsible for cookies set by third-party services embedded in or linked from the platform.

23. GOVERNING LAW AND DISPUTE RESOLUTION

23.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the United Arab Emirates.

23.2 Tiered Dispute Resolution. In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, the parties shall follow the following tiered process:

• Step 1 — Good Faith Negotiation: The party claiming a dispute shall deliver written notice to the other party describing the dispute in reasonable detail. Senior representatives of each party with authority to resolve the dispute shall meet (in person, by video, or by telephone) within twenty (20) business days of such notice and negotiate in good faith to resolve the dispute.
• Step 2 — Mediation: If the dispute is not resolved within thirty (30) days of Step 1 notification, either party may refer it to mediation administered by the Dubai International Arbitration Centre ("DIAC") in accordance with its then-current mediation rules. The costs of mediation shall be borne equally by the parties.
• Step 3 — Arbitration: If mediation is unsuccessful within sixty (60) days of commencement, the dispute shall be finally resolved by binding arbitration under the DIAC Arbitration Rules then in force. The seat of arbitration shall be Dubai, UAE. The arbitral proceedings shall be conducted in the English language. The arbitral tribunal shall consist of one (1) arbitrator unless the aggregate claim value exceeds USD 500,000, in which case a panel of three (3) arbitrators shall be appointed. The arbitral award shall be final and binding upon the parties.

23.3 Emergency Relief. Notwithstanding the above, either party may seek urgent injunctive or other equitable relief from the competent courts of Dubai, UAE, where necessary to prevent irreparable harm, pending the establishment and determination of any arbitral tribunal.

23.4 Confidentiality of Proceedings. All dispute resolution proceedings, including negotiations, mediation, and arbitration, shall be kept strictly confidential. The parties shall not disclose the existence, content, or outcome of any such proceedings without the prior written consent of the other party, except as required by applicable law or to enforce an award.

24. GENERAL PROVISIONS

24.1 Entire Agreement. These Terms, together with the Privacy Policy, Data Processing Addendum, and any applicable order form, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, representations, warranties, and understandings.

24.2 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be deemed modified to the minimum extent necessary to make it enforceable. The validity, legality, and enforceability of the remaining provisions shall not be affected.

24.3 Waiver. No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. No waiver of any provision shall be effective unless in writing and signed by an authorised representative of the waiving party.

24.4 Relationship of Parties. The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship.

24.5 Notices. All legal notices under these Terms shall be in writing and delivered by email with read-receipt confirmation to info@done.fyi (for notices to DONE) or to the registered account email address (for notices to the Client). Notices are effective upon confirmed delivery.

24.6 Rights of Third Parties. These Terms do not confer any rights on third parties.

24.7 Headings. Section headings are for convenience only and do not affect interpretation.

24.8 Language. These Terms are drafted in the English language. Any translation is provided for convenience only. In the event of any inconsistency, the English language version shall prevail.

25. COMPANY DETAILS

Legal Entity: DONE MENAT FZCO
Registration Number: DSO-FZCO-6511
Registered Address: Dubai Silicon Oasis, DDP, Building A2, Dubai, UAE
Website: www.done.fyi
Contact Email: info@done.fyi
Telephone: +971 52 452 3339